FAQ for Touchscreen Solutions
Touchscreen
What is a touch screen?
A touch screen is a digital display that detects and responds to the touch of a finger, hand or pen. It allows users to interact with a screen directly, instead of via a mouse. Instead of only displaying static information, touch screens allow users to interact with the content shown in the screen, and have authority over the information they get.
How does a touch screen work?
Touch screens detect physical touch or proximity to a screen. It turns touch motions into commands for the system behind the screen. Thus, it ensures touches on the screen are translated into certain actions or information shown on the display.
What is touch screen software?
Touch screen software is the system behind the screen, ensuring all commands made by the physical touches are translated to certain activities and content on the screen. In short, the software is responsible for all visual output.
What is touch screen hardware?
Touchscreen hardware refers to the physical components of touchscreen solution. It is the outer layer of the solution, detecting physical touches and communicating them to the software system. The hardware is responsible for the input.
Visitor management
What is a visitor management system?
A visitor management system allows you to automate reception tasks, such as registering visitors, providing them with information, identity verification, et cetera. It replaces methods in writing, such as sign in sheets and forms.
Who needs a visitor management system?
It sounds cliche, but everyone could use a solid visitor management system. Companies and organizations that deal with an incoming and outgoing stream of visitors will benefit from an automated system that ensures the registration is complete and visitors are provided with all relevant information at entry.
Why have a visitor management system?
A visitor management system provides several benefits. They include enhancing security, efficiency and visitor experience. At the same time, it ensures businesses comply with regulations about visitor registration and overview in case of emergencies.
Digital wayfinding
What is digital wayfinding?
Digital wayfinding differentiates itself from traditional methods by providing wayfinding on digital displays, instead of paper signs. This allows them to make adjustments quickly and prevents them from replacing materials when changes occur.
What is wayfinding software?
Wayfinding software is a flexible system in which content is formatted. It allows users to anticipate acute changes and be able to provide their visitors with up-to-date information.
Self service kiosk
What is a self-service kiosk?
A self service kiosk is a stand-alone touchscreen that provides visitors with information and allows them to make use of services without staff involvement. This often involves ordering and payment services.
How do self order kiosks work?
Self order kiosks allow customers to scroll through catalogs and menus, make an order and proceed with the payment. A ticket is printed and the order can be picked up once it is ready. This maximizes customer autonomy and minimizes staff intervention.
Digital signage
What do I need for digital signage?
Digital signage can be as simple as a screen and a system. You can make it as complicated as you want, depending on your wishes and needs. A software system allows you to format content and the screen allows you to display this information.
What is a digital sign board?
Digital sign board is another way of referring to digital signage. It is a digital display showing various pieces of information to a diverse audience. In contrast with paper signs, the content is not static, and can contain both text and dynamic visual content, such as videos, images and widgets.
What is the role of digital signage?
Digital signage has various roles and purposes. Some companies use it for advertising purposes, showing and promoting products. Others use it as a purely informational tool, engaging and informing visitors about relevant matters.
E ink displays
What is the E Ink screen?
An e ink screen is designed to imitate the appearance of real ink on paper. Just like real paper, it is highly visible under different lighting conditions, and it is a durable technology with a low power consumption.
What is the difference between E Ink display and LCD display?
The technology behind e ink displays and LCD screens differ quite significantly. Both have their own advantages. While e ink displays offer higher readability and durability, LCD screens are more suitable for quickly changing and dynamic content, such as videos.
Information kiosks
What is an interactive information kiosk?
An interactive information kiosk is a stand-alone kiosk that allows visitors to look up information autonomously. This is, as is with self service kiosks, without involvement of staff. Self service kiosks usually add a payment component.
Touch tables
What is an interactive touch table?
An interactive touch table is a touchscreen integrated in a table, equipped with multi touch technology This allows multiple users to interact with the content at the same time. Touch tables are perfect for playing games and brainstorming sessions.
Video walls
What is a video wall?
A video wall is a setup consisting of multiple screens, together functioning as one. They are a great solution for locations that want to share far-reaching information, or wish to display multiple content sources at once.
What is the difference between LED and LCD video wall?
Both LCD and LED technology are used on video walls, both having their own advantages. LED is suitable for more circumstances, while LCD is a more affordable option.
Touchscreen.nl
What is the advantage of collaborating with Touchscreen?
We bring extensive experience, specialization, and service to the development and management of large groups of interactive screens within a unified system. Our years of experience have resulted in a range of software components tailored to your needs.
Post-project completion, our support desk remains at your service. We continue to support you, addressing your questions and resolving any malfunctions to ensure maximum uptime.
How stable is Touchscreen's software?
Our interactive digital signage platforms have been running for years, ensuring they're well-maintained and updated. Developed specifically for this purpose, our software guarantees the monitoring of your applications and maximum uptime. In the rare event of malfunctions, our support desk promptly resolves any issues.
Do you offer sustainable solutions?
Yes, we offer screens based on e-ink, also known as e-paper displays. These screens run wirelessly for months on a single battery. Our support for solar panel connectivity ensures sustainability.
Which programming languages does Touchscreen use?
Our backend code is written in node.js, the database is MySQL, and our frontend stack is React. Through our software platforms, we package, distribute, and upgrade applications for our players.
Does Touchscreen's software run locally or in the cloud?
Our programs run locally on our players with a connection to the cloud. Content can be provided through a content management system in the cloud.
How do I provide my information kiosk or touchscreen with content?
You will receive login details to access an internet address (URL). Through a content management system, you can effortlessly provide your information column or touchscreen with content.
Can I install Touchscreen's software on my existing information kiosk or touchscreen?
In most cases, this is possible. Preliminary hardware inventory is required.
How does the development process of an application proceed with Touchscreen?
It really depends on your needs. Usually, we begin with an inventory, followed by creating a software development document. After mutual agreement, software development starts, and hardware is prepared. Installation on our player and subsequent testing lead to your approval before final installation.
Can Touchscreen link with other software to avoid duplicate data entry?
In most cases, yes. We can review the software documentation or contact the relevant developer. Our extensive experience includes working with APIs.
What happens after the touchscreen software has been delivered?
Post-delivery, we provide training on managing the touchscreen software. Our support desk remains available for any questions or malfunctions.
What if the information kiosk or touchscreen experiences a malfunction?
Our professional breakdown and maintenance service covers both hardware and software. In cases where remote solutions aren't feasible, we promptly address the issue onsite.
Can Touchscreen maintain the content for me?
Yes, we offer content maintenance services through a strip card system. Hours are meticulously recorded, providing you with an overview at all times.
Looking for the right touchscreen solution?
We are here to collaborate with you. Our streamlined process ensures the ideal touchscreen implementation for your company, office, or storefront. From concept to realization, we offer support for your touchscreen installation.
Feel free to contact us via email at sales@touchscreen.nl.